Returns Policy


Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

We do not offer a refund on Bespoke Cabins as they are made to order.

Additional non-returnable items: 

Gift cards 

Downloadable software products 

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable) 

Any item not in its original condition is damaged or missing parts for reasons not due to our error 

Any item that is returned more than 30 days after delivery

Refunds (if applicable) 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) 

If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially posted. 

Next contact your bank. There is often some processing time before a refund is posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items (if applicable) 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable) 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to: 

Wharf Yard, Wharf Street




To return your product, you should mail your product to: 

Cheshire Log Cabins 

Wharf Yard, Wharf Street



You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


What People are Saying

“Great Service”

“Cheshire Log Cabins has a very professional sales team and friendly installers the whole process was a breeze. I would highly recommend it.

Jackie Quayle

“Fabulous ”

A huge FIVE STARS to the team at Cheshire Log Cabins! All it took was one phone call and within no time I was standing in my own gym.

Oliver Bloom

“Amazing Space”

My husband has a space to call his own in the garage, his man cave. Well now, thanks to Cheshire Log Cabins I have an amazing space to call my OWN!

Molly Young


Don’t let your backyard space go to waste, Cheshire Log Cabins has amazing log cabins for you that will leave you and your friend speechless!

Steve Quirk

Opening Times

09:00am – 5:30pm

09:00am – 1:30pm

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